Month: May 2005

12-12-2004, 07:49 PM   #61

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Quote:

Originally Posted by Laura

So does that make me an expert on bluetooth 🙁

Well, as far as I’m concerned, it does! Thanks again

SLW

 
12-12-2004, 07:55 PM   #62

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We think Laura is an expert too!!

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12-12-2004, 07:56 PM   #63

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Hey you guys – you’re so great.
Regards, Laura

__________________ Laura Moderator, Dave’s iPAQ Dave’s iPAQ is not affiliated with HP

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12-13-2004, 12:33 AM   #64

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 So now I’ve decided that I must be a bluetooth expert I had my Motorola HS810 connected happily to my ipaq but not my PC. I have a EVO NC4010. When I looked at bluetooth services, I could not see a service for audio headset so I sort of gave up !! Well I went in to ‘Help and Support’ , typed in ‘Bluetooth headset’ expecting the normal non-helpful response, and it actually took me to the HP link that explained that Compaq and HP notebooks did not support headsets but here’s the update to add the support. So I downloaded the update and now here I am able to use my HS810 on my PC as well as my IPAQ. It’s also really easy to switch between the two. Totally cool !!!

Regards

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12-14-2004, 07:15 PM   #65

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Bluetrek-G2 headset compatability

Quote:

Originally Posted by JoefromNJ

Anyone know if the BlueTrek G2 is compatible?

I have the bluetrek G2 headset and I am as happy as a lark. I previously used the Jabbra 250 and the Motorola (any) headsets and was dissapointed with connection as well as distance from headset usage. Apparently both of these lose connection if your 6315 goes into sleep mode. The BTG2 however rarely unpartners and when it does I usually have to do a soft reset only, with the headset nearby. Sometimes just tapping the icon in bluetooth>my short cuts and scrolling to connect on the drop down does the trick. I can use it all day however without needing to do this. I highly recommend it as it has reduced the burn in my stomach from using the other two.

Last edited by drlea : 12-14-2004 at 07:18 PM.
 
12-15-2004, 01:35 AM   #66

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 This list is in flux. According to HP, (I got there after a 90 minute round of stump the technician at t-mobile!) there is a new bluetooth driver on the way. HP tried to release it on 7 December, but discovered incompatability issues and pulled it off the T-Mobile web site. There are a whole list of different headset compatability issues on the HP web site. Note: their list of comaptible headsets and T-Mobiles do not fully correspond.

For instance, I am using a Motorola GS810 which is supposed to be one of the more compatiblehead sets, however the 6315 will think it is connected when it wakes up, such as when I get an incoming call – and route all audio through the headset, but the headset no longer works though it is still shown as connected. Turning the headset on / off will not resolve (most times). Working through bluetooth manager – it shows as being connected but no soap. Only solution is to reset iPAQ. Probably better off ignoring bluetooth headsets until the situation becomes more stable. For me it was a waste of $90!!
 
12-29-2004, 12:59 PM   #67

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 Music Bluetooth I wanted a bluetooth headphone to listen to music. Got the HP and it did not work. Iphono works well.

John
 
01-03-2005, 10:32 PM   #68

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I have had the new Logitech Cordless Freedom for about 6 weeks now. I was previously using the Jabra BT250, with tons of lockups. The Logitech is the perfect solution. Good sound quality, and no lockups. I can even talk using it while driving with my windows down.
 
01-04-2005, 11:49 AM   #69

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 Well, I spoke with TMo PDA support last night. The gentleman I spoke with said they received an email last week stating that the Bluetooth patch is about 15 to 20 days from release. I truly hope he was telling the truth, and not trying to blow smoke up my ***! I really like this device. The three things that would make it as close to perfect as possible (for me personally) would be: 1. Bluetooth fixed 2. Less lockups requiring a soft reset 3. IR Remote control that works with the processor and IRDA

KORBEK
 
01-10-2005, 10:47 PM   #70

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Motorola HS810 Ipaq 6315 and TMobile WORKS

I can now say that the HS810 has full functionality with my 6315. I wanted to post my issue to assist any others that may have had my same problem. Issue: With BT headset in standby mode (boom closed) I could not accept a call from the headset. All other BT features worked correctly. I could accept a call by pressing accept on the Ipaq then selecting the multifunction button on the headset. After multiple calls to 2nd and 3rd level support with T-mobile with no resolution. I finally went out on a limb. I called T-mobile and asked them to extend the number of rings before Voicemail picks up. (Can you believe this is not a user definable option). The default voicemail timeout is 20 seconds. I had them change it to the maximum of 30 seconds. And it was magic. All is now working. I now assume that it was taking a few extra seconds for the BT to sync when I opened the boom. By the time it had sync, Voicemail had already redirected the call.

Hope this helps
 
01-11-2005, 05:48 PM   #71

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Bluetrek G2

Quote:

Originally Posted by David Ciccone

Some of the compatible bluetooth headsets are Nokia HDW-2, Allways, Motorola HS810, Sony Ericsson HBH-35,Ericsson HBH-20, Gold Lantern Super Talk hands-free, Gold Lantern Micro Talk Multi-tooth 3.3, Logitec HS01, Belkin Bluetooth Hands-Free Headset, Plantronics M2500, M3000, ATA BT 25 and the BT200.

Dave, i bought a Bluetrek G2, and I cant seem to pair it w/ my ipaq 6315. Has this been a problem with this phone? Are there any compatible Bluetooth Headset for 6315? thanks

Raffchrs
 
01-13-2005, 07:46 PM   #72

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 Terrific Tip

Quote:

Originally Posted by PineTreeForest

Steps to Pair the iPAQ 6315 and Jabra BT250 I was able to get my BT250 to work with my 6315 after some trial and error. Here are the details and steps that worked for me: 1. Terms: a. Cycle Bluetooth – Do the following steps: i. Open the ‘iPAQ Wireless’ program ii. If iPAQ Bluetooth is ON, turn it OFF iii. Turn iPAQ Bluetooth ON NOTE: Sometimes, once you successfully set up your Bluetooth paring with the BT250, you may need to open the iPAQ manager, select (TAP and hold) the BT250 icon, and select “Connectâ€? to connect the BT250 once again. I have seen this after completing the Cycle Bluetooth steps given here. 2. iPAQ Settings: a. Make sure iPAQ Bluetooth is ON b. Open iPAQ ‘Bluetooth Settings’ c. TAP the ‘Accessibility’ tab d. Make sure that ONLY ‘Allow other devices to connect’ and ‘Other devices can discover me’ are checked. Make sure the ‘All devices’ radio button is selected. e. TAP the ‘Services’ tab f. TAP the ‘Hands Free’ service in the list box g. Make sure ONLY ‘Enable service’ and ‘Authentication (Passkey) required’ are checked h. TAP ‘OK’ i. Cycle Bluetooth (see terms at top for description). 3. Jabra BT250 Discovery Preparation: NOTE: There are two sections in my BT250 manual with respect to pairing. The first is titled, ‘”Pair” to your Bluetooth phone’. The second is titled, ‘Enhanced features…’ Follow the steps for the first, ‘”Pair” to your Bluetooth phone’. Do not worry; the iPAQ will discover the hands-free features. 4. iPAQ Manager: a. Make sure iPAQ Bluetooth is ON b. Open iPAQ ‘Bluetooth Manager’ c. TAP on the ‘New’ menu pick d. TAP on ‘Hands-free/Headset setup’ in the list that is displayed e. If you have not done step 3 (above), then do so to prepare the Jabra BT250 for discovery. Remember, the BT250 blue light should be showing a solid color, or else it has reset and you need to turn the BT250 off and start the BT250 discovery all over (step 3 above). f. TAP ‘Next’ g. In the ‘Bluetooth Connection Wizard’ window, an icon for the ‘JABRA BT250’ should appear. TAP this icon. h. The ‘Bluetooth authentication’ window will appear. Enter the passkey of ‘0000’ (4 zeros) and ENTER i. It will say ‘“Hands-free / Headset setup completed!’. TAP the ‘Finish’ icon. j. Optional: Adjust the settings by selecting (TAP and hold) the JABRA BT250 icon and TAP on the ‘Hands-free Settings…’ menu pick. In my case, I have both check boxes checked. 5. iPAQ Bluetooth security – optional: a. Make sure iPAQ Bluetooth is ON b. Open iPAQ ‘Bluetooth Settings’ c. TAP the ‘Accessibility’ tab d. TAP the ‘Paired devices only’ radio button e. TAP on ‘OK’ f. Cycle Bluetooth (see terms at top for description).

NOTE: Unlike what I read in various groups on the internet, Microsoft Voice Command does work over the BT250. I still initiate it using an iPAQ key.

This was exactly what I needed to know and it worked perfectly the first time I went through the checklist– thanks very much for that posting.
 
01-14-2005, 08:25 PM   #73

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 h6315 bluetooth/headset

Postings on IPAQ h6315 forums on hp.com (hewlett packard) confirm chronic problems with bluetooth implementation on h6315, particularly as relates to headsets. Specifically there are many owners reporting the unit freezes when it enters standby mode when bluetooth is turned on. Appears the problem is unrelated to the particular headset device, but is a problem with the compatibility of the bluetooth stack on the device. Unclear whether this is related to the release of the drivers, or a device issue. Several users report t-mobile/hp have indicated that an upgrade is in process, but this has not been forthcoming and is overdue. Cannot confirm this information – I just bought mine and have not called tech support at either company to confirm. Trying to decide whether to return it.
 
01-17-2005, 01:05 PM   #74

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 For what it’s worth, I have a Sony Ericsson HB660 and it works as advertised with the H6315. I had tried Jabra BT200, Motorola HS810, and Motorola HS820 and all seemed to have the “incoming callers cannot hear me” issue.

Again, for what it’s worth.
 
01-28-2005, 11:58 AM   #75

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clip on headset

has anyone tried a clip on headset like the Sony HBH-200 or Nokia HS-3W with the 6315? My husband has tried a number of headsets but people always have trouble hearing him. He thinks its because he has a larger sized head & the mouth pieces are too far from his mouth on normal headsets. So I thought maybe one of these clip ons would work – any ideas or other suggestions?
 
02-01-2005, 11:13 AM   #76

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Quote:

Originally Posted by Username

I have the iPAQ h6315 and the BT Motorola HS810 through T-MO, I am having trouble with the headset device, when I take it out of range I need to turn the BT off then back on to get it to work again. T-Mo Tech support mentioned that they are have trouble with all of the BT headsets with the Motorola being the least troublesome. I don’t know if it just the provider or with all of them, has anyone else had any issues like this?

i had the same problem with all motorola’s and even an hp model. i just bought a Gold Lantern Super Talk hands-free and so far so good. [1 day]. i will keep you updated.
 
02-03-2005, 03:50 AM   #77

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 Plantronics M2500 isn’t 100% compatible Hi everyone, I have an ipaq 6315 that i use with a Plantronics M2500 and i found so many problems. The headset and the ipaq disconnect frequentely or the headset swith off without any reason for many times a day…I send an email to Plantronics and to Hp for describe the problem. Plantronics said is a know issue and Hp said that they not guarantee compatibility for not hp products.(That’s weird coz Plantronics M2500 is the suggested headphone in Hp site) I hope that this thread will be usefull… Gabry

Quote:

Originally Posted by David Ciccone

Some of the compatible bluetooth headsets are Nokia HDW-2, Allways, Motorola HS810, Sony Ericsson HBH-35,Ericsson HBH-20, Gold Lantern Super Talk hands-free, Gold Lantern Micro Talk Multi-tooth 3.3, Logitec HS01, Belkin Bluetooth Hands-Free Headset, Plantronics M2500, M3000, ATA BT 25 and the BT200.
 
02-06-2005, 02:56 PM   #78

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logitech mobile freedom

i think i downloaded one of the bt patches mentioned earlier and I’m still testing it out. One thing that I noticed is that if i am using the headsheet and the phone rings, i can only hear the ring through the headset. is there a way to also hear it on the phone itself. also- two unrelated issues- 1) if i send an SMS to someone they recieve it, but if i open one of their repsonses and hit reply, they don’t seem to get the message. I notice that my phone adds a +1 to the number in that case. I changed my dial settings, but to no avail.

2) is there a way to sync items on and SD card to my pc?
 
02-14-2005, 04:33 PM   #79

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The real scoop about blkuettoth and 63xx

Ive bought the 6315 in July thourgh T-Mobile as an upgrade from my pocket pc with only 1 thought in mind – bluetooth and voice recognition. I then purchased the iphone sport (stereo headphone) thinking that i would be set for life listening to my mp3’s and being able to use the push to talk to use voice recogntion to look up any phone number and dial. I pushed the envelope too hard. While pairing occured, the quality was dismal and the mike didnt work at all. So I defaulted to simpilier technology and bought the jabra 250 so i could at least use the phone: multiple hangups of the pocket pc and lousy reception. I then contacted T Mobile nad asked what gives. They said that the 1.0 drivers dont work well with a lot of the 1.1 and later headphones. I asked when upgrade? They said talk to HP. Hp said it wont and talk to T Mobile. T Mobile says they do not anticipate offering a 1.1 or higher upgrade on the 6315 – EVER. So they gave me a Nokia 6600 and told me they were sorry for misrepresenting a product. Now the 6315 gathers dust and the Nokia does voice recognition, lets me pair my stereo bluetooth to my ipod so i can listen to tunes and when a call come in, it just interrupts and switches seamlessly from ipod to phone, and when i want to start a call while listening to ipod, i just push the button on the headphone and tell it who i want to call. Life is good – but without an ipaq. sorry guys. great concept, but not ready for primetime.
 
02-16-2005, 10:03 AM   #80

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Quote:

Originally Posted by Username

I have the iPAQ h6315 and the BT Motorola HS810 through T-MO, I am having trouble with the headset device, when I take it out of range I need to turn the BT off then back on to get it to work again. T-Mo Tech support mentioned that they are have trouble with all of the BT headsets with the Motorola being the least troublesome. I don’t know if it just the provider or with all of them, has anyone else had any issues like this?

Yes, I had the same exact problem with my 810 so I purchased a Motorola HS850, that is right an 850. It is a little bit better but it is still unreliable, therefore the end result is that I tossed it in the corner and have no faith in bluetooth. Actually the HP6315 is garbage in general. Everything HP is claiming their phone has looks good on advertisements but does not work consistently.
 

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09-07-2004, 11:22 AM   #2

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 Nice, couple items to note from the pdf if you bring in an unlocked 63xx 1)Make sure that the mobile account is properly provisioned by contacting customer service and having the service representative verify that Wireless Internet or Wireless Internet Express is activated on the account. 2) If the phone was purchased with Cingular settings the Customer Service Representative can perform additional troubleshooting for handset connectivity challenges. 3) If the handset does not have the Cingular settings installed from the OEM, Cingular can not support the troubleshooting of the handset configuration.

Of course you guys in this forum will be more help than the Customer Service

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09-08-2004, 08:26 AM   #3

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 Yeah, that disclaimer gave me a chuckle as well. Did you catch the line near the beginning about “Cingular approved radio equipment”? My unlocked Treo 600 works like a champ, so an h63xx should be fairly straghtforward.

Todd/Indianapolis

Last edited by tbhausen : 09-08-2004 at 08:29 AM.
 
09-08-2004, 02:02 PM   #4

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Yes I did. I am looking to get the unlocked unit without begin a T-Mobile customer. Then I can test either networks with a borrowed SIM.

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09-09-2004, 12:15 PM   #5

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 I just got my h6365 from Doml (Singapore) yesterday and it works like a charm on Cingular. The only config I had to do was switch the phone band from defalut 900/1800 to 850/1900. All other settings were on the SIM already and everything works great. I’m seeing ~.2s lower latencies and ~5kpbs faster speeds than on my Treo 600. I’m quite pleased.

Todd/Indianapolis
 
09-11-2004, 07:45 PM   #6

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Dumb Questions – 6300 CAN Be Used With Cingular???

Have been reading the reviews of the 6300 and it sounds excellent. I’m a longtime Ipaq user and really want to get this model. Can you buy it without signing up with T-Mobile? Can I use it with my Cingular service?
 
09-16-2004, 12:32 AM   #7

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 Yes, you can buy the h6365 from retailers in Singapore. It’s unlocked and can be used with Cingular. There seems to be a bug in all h63xx devices which prevents sending e-mail attachments via GPRS, however. The user community is working hard on this issue.

Todd/Indianapolis
 
09-25-2004, 12:08 PM   #8

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Unlocking of a T-Mobile Unit

In fear of repeating the obvious other disucussions: The easiest thing to do is simply talk to any friends/coworkers who have T-Mobile and have them call customer service asking them for it. As long as they have been a customer for 90 days, they will simply as for their account information and basic info. on the unit….and in less than 24 hours you will have an e-mail with the lovely 8 digit unlock code. I purchased my first PDA and what a purchase…the 6315 is EXCELLENT! I even love the fact that there is no programming necessary. Once the SIM is read, it automatically configures all GSM settings by reading them from the network. The only configuration you have to setup are the GPRS settings which are in itself quite simple as well. I’m extremely happy with the unit.

Now…does anyone know how to change the settings in the “Today screen” and change the T-Mobile bar around a bit?
 
10-09-2004, 09:44 AM   #9

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All sim phones sold in Asia can be used with any operators in the world.

Quote:

Originally Posted by spursfan

Have been reading the reviews of the 6300 and it sounds excellent. I’m a longtime Ipaq user and really want to get this model. Can you buy it without signing up with T-Mobile? Can I use it with my Cingular service?

Yes you definately can use Ipaq 6300 with any service in the world if you buy it from Asian countries because all units sold here are unlocked unlike in the States. Let me know if you are interested in getting the Ipaq 6300 from here, I can sell and ship it to you. You can reach me at: technokiz@yahoo.com.sg
My name is James. Good luck.

 
11-03-2004, 07:51 PM   #10

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 Todd,

which settings did you use for Cingular and where on the phone? Thanks!
 
11-24-2004, 05:00 PM   #11

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Can I use the unlock code on multiple phones

Just recieved the unlock code from T-mobile and was wondering if the code will work on my mothers phone also.
 
12-11-2004, 01:14 PM   #12

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Nope, the unlock codes are specific to each phones IMEI number.
 
01-05-2005, 12:23 PM   #13

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Todd, I have tried the Cingular Settings and I keep getting an error message “The answering modem has disconnected. Check settings. I have a Cingular Sim Card with wireless internet privledges. I used the GPRS codes from the URL you provided. Do you have any ideas what mgiht be keeping me from connecting?
 
01-24-2005, 09:09 PM   #14

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Hi, Im new and a big fan of this series PDA. So let me get this straight, I currently have a Motorola V220 phone from Cingular and I love their service. If I bought an iPaq h6315, could I switch out the SIM card with the one in my current phone and keep the same service without any changes?
 
01-25-2005, 03:33 PM   #15

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You would have to add a data package. The data package that Cingular offers for the phones is not the same data package as they offer for the PDA’s. You might check with Cingular and they can check what you have and let you know what you might need. I do know that you can definitely take the card from your phone and put it in the IPAQ and use the phone portion of the IPAQ. I have tried that. Just remember you will have to get T-Mobile to give you the unlock code for your phone or you will have to purchase an unlocked version from ebay.
 
04-22-2005, 04:32 PM   #19

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 Anyone with a REAL answer to the MMS/POP3 Cingular/6315 problem? I’ve searched everywhere and there aren’t any REAL answers to getting MMS to work on Cingular on a 6315. If you’ve got what I’m looking for to make this thing work, I’m missing out on a lot of fun stuff because it doesn’t work – STEP UP TO THE PLATE!

Xa
 
05-12-2005, 12:45 PM   #20

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 I finally got my little buddy unlocked, and it’s working great! I even got GPRS to work, although I’m not sure it’s with the correct settings. I only have the MEdia net plan, which I know is not supposed to work with PDA’s and laptops, but it seems to be working fine. I’m going to not surf much in the meantime just to ensure it gets billed as if a wireless phone did the surfing.

My question is how to setup the email access on it? I want my iPAQ to constantly download email and alert me when new email arrives (just like a blackberry). They are capable of this, right? I tried going to Microsoft here: https://mywindowsmobile.com/?pn=Mob…b9e9d410f9ba433

and entered the settings, and I got the SMS, and it seems like it downloaded, but nothing really changed, and it doesn’t seem like it worked. Anyone have any advice on where to go from here?

Thanks
 
08-19-2004, 11:44 AM   #1

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Internet Explorer Help

When I launch Internet Explorer with my wireless card i get “The page you are looking for cannot be found.” The funny thing is is that the page is there. Is there any real reason for this happening?
 
08-19-2004, 12:55 PM   #2

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 Take a look at this FAQ topic we have over in the Registered Members Only section.

Wi-Fi configuration.

__________________ Reidan Moderator, Dave’s iPAQ Dave’s iPAQ is not affiliated with HP

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08-19-2004, 02:33 PM   #3

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I was previously using dial up and my job’s server. Under settings /connections is is configured to automatically connect to the internet, connect to work and my network card connects to work using dialup. How can I modify settings to use my wireless network at home?
 
08-19-2004, 04:04 PM   #4

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Since you were dialing up to a company you most likely have a proxy server setting that needs to be removed. Edit your work settings and delete and proxy information. Also, if you are using a static IP address change it back to dynamic.

__________________ Reidan Moderator, Dave’s iPAQ Dave’s iPAQ is not affiliated with HP

Members Only FAQ Section . Have news? Submit it . Want to contact me? Use the contact form to send me an email. Want to support the site? Shop in our iPAQ store.

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05-21-2005, 05:22 PM   #1

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Attachments Stored in the CF Card

Hello.- Does anybody know how can I get all my inbox messages and attachments into my CF card? I use Lotus Notes mail client, and replicate it with mNotes (CommonTime) and have no clue on how to it. Any advice? hx4700_User

>> “I’m all for progress. It’s change I can’t stand”
 
05-21-2005, 10:42 PM   #2

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 This is certainly a “want” for a lot of users but unfortunately I believe it is pretty much impossible with what we have. However, I believe that WebIS will give you mail storage on an SD or CF card.

You can find more information here: http://www.pocketinformant.com/?p_id=mail

__________________ Jack Cook Senior Editor, Dave’s iPAQ

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05-21-2005, 11:37 PM   #3
 
 

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Yes, PocketInformant allows you to do this.

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Show us your h6300

Looks like CompUSA has been selling this unit for the past couple days. Have you picked one up? What are your thoughts? Seems like the editorial staff was correct when they said it was going to be a hit! I have been reading that many of our readers have seen the new h6300 showing up at local CompUSA’s. Do you have one? If so give us your thoughts and show us your new iPAQ.

Discussion going on NOW

03-03-2005, 04:03 AM   #1

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IPAQ6315: Please file complaints through Better Business Bureau

I have not seen device with this kind of poor performance for years. T-Mobile and HP are irresponsible to wait for all these months. A class action for recall or partial refund to make up the air-time loss should be considered. T-Mobile like to say they have the Best Service in J.D. Power Associate rating. I am sure that they do care about this rating. I just spend 5 minutes to file a compaint through J.D. Power site linked to Better Business Bureau. If each one of us write a complaint over, I am sure that it will make the difference.

If you will join to do so, please go to: http://www.jdpower.com/cc/telecom/index.jsp On the left side you will see a linked to BBC file a complaint.
 
03-03-2005, 05:35 PM   #2

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 Sorry, I have to disagree. The phone is not necessarily as good as the XDA, but the PDA is better. Overall, the phone does what it says.

All of these devices have their individual design quirks. BTW, I’m sure you meant for people to go to the BBB, not the BBC…
 
03-03-2005, 09:04 PM   #3

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I agree with Deadeye

Although I no longer own this device I think it serves the purpose well. The only problem I had was with the T-Mobile service. At least that is what I think. When they give us a chance at another carrier then we will know whom is to blame for the problems (the device or the carrier). If the device could have brought the phone service in as well as it did everything else, then I would still own it. Beating up T-Mobile is wrong. They worked with me very well. They allowed me to cancel the contract, even though I was a month in. They adjusted charges where one of their technicians signed my e-mail up to go to SMS and charged me $.50 on every e-mail I receieved. They did a good job and worked well. Some of this is the risk you take to own a bleeding edge device like this. I think any product should be perfected before it comes to market but this device did 95% of what it said it could do. They may still fix it with a patch.
 
03-04-2005, 12:36 AM   #4

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 deadeye: I am glad that your phone does what it says. Not mine. Not thousands out there don’t. From all these posts, can you see some of them can’t even perform reliable simple phone function (include mine.) I can live with minor individual dessign quirks, not the basic design flaws. In the modern U.S. commercial world, a company has to pay for the consiquence when it does not respond fast to the problem. I think that most of us are patient enough to wait for 4-5 months in today’s speed world. That is almost 1/2 of the whole contract for this phone. How long do you normally keep a cell phone? BTW thanks for the correction–you are right–I do mean BBB. and William: you are one of the very few lucky person. I agree T-mobile trains their people well. Most of them are very polite and are willing to help–if they can. But that along does not solve the problem. The problem is their decision maker. I have been with T-Moblie for two years now. I learn that their customer services have strict policy to follow. When it hit the block like this device, they cannot go higher. The channel is blocked. This channel block culture can be seen when you try to talk to just one level up–the supervisor. They can make it very difficult for you to talk to their supervisor. And the only way to reach their customer relationship is by post mail or by a fax line can take only one page. The customer relationship do not respond anyway. They still owe me $50 rebate form months ago due to their own handling mistake. Thier customer service cannot even solve small $50 issue like this. They ask me to fax to the customer-relationship and I was never answered. Overall, their manangement attitude is typical German–very limited authority given to service staffs for customer even it is their own mistake. Stricly follow book with no exception. They need to learn that the consumers in this country demand better response.

Your single experience with them solve your single problem. It does not jutisfy their action and policy to the 6315’s.
 
03-05-2005, 06:26 PM   #5

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 I strongly agree with you paulj5555.. Since the very first day I bought this h6315, It never works as it advertised, all I got is missing call and plenty went to voice mail.. whats is the point buying h6315 while I still have to carry one phone and the h6315..

totally ridiculous..
 
03-06-2005, 04:42 PM   #6

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Ok

Well Paul and sui_men I can understand your aggravation. As I mentioned I no longer own the device. One of the things that I did find very frustrating is that T-Mobile took over support even if you called HP. I agree that most of the other users have many of the same problems that I encountered. I just do not know if the problem is with T-Mobile or HP. Before I wnet to the BBB I would know for sure whom the problem lies with. Have they started offering the 6315 with Cingluar? Has anyone that has unlocked one with Cingular had the same issues? I have read about some updates that take alot of the T-Mobile software off and makes the entire device respond better. If this is the case maybe it is not HP’s fault but T-Mobile. I do not know. I just do not know whom to blame here. Paul if T-Mobile has been this way for two years why not leave them? Sui_Men, this is why I am no longer an owner of this device. When my wife would call it would go to Voice Mail. You can read some of my past posts about the device when I owned it, but I too was very dissappointed. Sincerely,

William Beavers
 
03-06-2005, 10:28 PM   #7

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 I have the 6365 and it is unlocked to all networks and i can tell you this it is HP fault, this is not a phone they rushed it out and just let us mugs test it for them, I contacted HP and they told me to contact Tmobile? whats it got to do with tmobile,im not with tmobile the thing is unlocked.

o and this is my second one as well and this one is worse than the last one.

Last edited by sony23 : 03-06-2005 at 10:41 PM.
 
03-07-2005, 04:00 AM   #8

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 This is by far the most bizarre arrangement between carrier and hardware maker I have ever faced as I can remember. For all other phones I have owned before, I have two warranties in the box. For the service, the warranty goes to the carrier, for the device, goes to the maker. However for 6315, no matter who do you call for the warranty issue, you will be routed to T-Mobile. Let’s first not research into who goofs. Let’s look into the legal issue here. It is very clear that HP and T-Mobile has an agreement that T-Mobile has the exclusivity for a certain period and T-Mobile will guarantee certain quantities and T-Mobile will handle all the service and warranty issues. In the normal business sense, T-Mobile must decide that they have received enough incentives to do this—at least to their initial decision. However T-Mobile is not a hardware maker, they knew that they would not be capable to carry out all the hardware repair issues. Some smart guy in their company come out an idea that they will do “refurbish replacement” if anything happen to the device after 15 days (15 days are the period one will be legally bound to their annual service agreement.) This was my experience on my first and 2nd 6315s. They would not give me the new one no matter who I talked to (it had a bad backup battery definitely a defect.) Fortunately I bought the unit from HP.com and I receive a new replacement from HP. In fact, I think that everyone should read the booklet carefully before calling T-Moible for the warranty: “During the limited warranty period. Warrantor will repair or replace, at Warrantor’s option, any defective parts of the Unit that will not operate properly for their intended use…” 1. No where in the language mentions “Refurbish” replacement. That makes T-mobile refurbish replacement policy default. 2. …not operate properly for their intended use. This language makes a big percentage of 6315s out there qualified for repair or replace—and under this contract, T-Mobile must make the unit work. So William and Sony, I hope that I am making the case clear enough that who is responsible for this issue. The thing got me so mad is when the patch of 6365 finally available—it means that HP and Microsoft have at least solved most software issues—and T-Mobile is still taking their times maybe trying hard to keep their logo on the device. And they try to come down hard for people trying to help themselves by the hack-flash. So T-Mobile declares this war—not us. They think that they got us on their hand from the service contract. A BBB complaint should be our first fight-back. If they continue refuse to serve the problem hack-flash units, if they insist on their Refurbish replacement, I think that we need to consider a class action law suit.

By the way, William, I have been with T-Mobile for two years with other devices—not the 6315. When T-Mobile first came to the market, they gave unlock code as soon as you own the device. As a global traveler, I always have problem of carriers in this country locking up devices even we have committed to the full term contract. I switched to T-Mobile from AT&T mainly because of this reason. Now after this 6315 experience and their extension of unlock policy to three months, I think that I will switch carrier after my contract expire. I would let the $50 rebate issue go since I understand that they have this German way of running business as I explained before. However, they have gone too far for this 6315 issue. I don’t tolerate this one.
 
03-07-2005, 02:29 PM   #9

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Quote:

Originally Posted by paulj5555

The thing got me so mad is when the patch of 6365 finally available—it means that HP and Microsoft have at least solved most software issues—and T-Mobile is still taking their times maybe trying hard to keep their logo on the device.

I think the patch is developed by HP, not Microsoft. In many ways, T-Mobile is the victim of HP’s design. I had T-Mobile service with my XDA (same service and SIM card, in fact). The XDA works better as a phone, and it is due to HP firmware. As I’ve said before, the 6315 is a better PDA than the XDA.

My favorite quirk is that the phone buttons are not recessed; when the device turns on in your pouch, those phone buttons WILL activate and do something – make a call, who knows?
 
03-07-2005, 04:06 PM   #10

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 I was mentioning Microsoft as quoted from T-Mobile’s service department. I do not understand why some of you guys want to switch blames from T-Mobile to HP. As I keep on mentioning, legally T-Mobile is the party who is responsible. Do you see anywhere in the 6315 Warranty mentioning HP? T-Mobile was playing greed when they had the exclusive agreement with HP. Now they are the party who should swallow the bullets. As the consumer, we go to the party who is responsible. T-Mobile is the party who endorse the 6315 Warranty contract to the consumers. I am not sure that HP is totally off hook since their logo is also on the device. However there is chance that a judge can dismiss HP from this case since they did not promise us any warranty. If Apple Power Book failed, do you go to Apple Computer or to the Taiwan company who makes for them? T-Mobile can scream and shout at HP, it is not to our matter. If you work in the IT industry, you can sense that T-Mobile was not doing their job. T-Mobile can have this solved long ago if they take this seriou enough to HP (maybe to pay for extra engineers). Do you know how much a team of software engineer can do in 5 months? BTW, do you guys work for T-Mobile?

Please! File Complaints against T-Mobile through BBB.

Last edited by paulj5555 : 03-07-2005 at 04:09 PM.
 
03-07-2005, 05:13 PM   #11

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I filed a BBB Complaint against T-Mobile and HP

This HP 6315 needs help! Great device if you don’t need a phone. Great device if you like to reboot and or pull the battery in and out because it will not reboot. If your into all that it’s Great! Great device if you have a need for high blood preasure! Great device if you want to learn how to backup two or three times a day in fear of loosing EVERYTHING! Great!Great!Great! Mark Brown a p#ssed off user! *************** UPDATE *************** Just loaded the ROM patch and in process of reloading all settings and programs. Will report back latter after a good work out. So far so good.

Mark Brown –

Last edited by markbrown.com : 03-07-2005 at 10:16 PM.
 
03-07-2005, 09:42 PM   #12

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Well it appers that my questions have been answered

Paul I would agree, after hearing that Sony had the problems on the device after switching carriers, that it is the device as well as the software. I have dug and found that once the T-Mobile software is gone the device responds very well. This makes me think that T-Mobile overloaded it and did not reasearch a patch for their customers. It appears that it is primarially T-Mobile that is unresponsive. The device seems to physically respond for those that have ran unofficial updates. It should not be a case that T-Mobile is unresponsive enough that the consumers put together a patch for the device and it must be called unofficial. It appears to be the software and the bugginess of it that is causing the problems. I would now agree that the BBB is most likely the best place to start. I do not think that this will be sufficient though. If you call in and let them know you are dissappointed and want to cancel your service, this should be the ultimate weapon. If the fact that they are a German company and slow to respond to customers then they should suffer the consequences of losing the customers they treat that way. I was fortunate enough to get out of the contract due to my many calls to tech support. T-Mobile said that they would adjust all charges and send me a bill. They did and I paid it. They later sent me a notice saying I still owed money! I called and the folks in billing and they said that they would take the charges off. Everything has been fine for three months, then yesterday I get a collection agency notice in the mail for the lousy $40.00 they said they would write off due to their mistake. As much as I like Mrs. Zeta Jones I will NEVER reccomend T-Mobile to anyone. Nor will I ever purchase their services again. They were kind and polite but they did not do what they said they would do. There are too many other carriers out their for this kind of stuff to be tolerated. Good luck Paul and the rest of you…I do understand your plight. Sincerely,

William Beavers
 
03-07-2005, 10:33 PM   #13

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Quote:

Originally Posted by markbrown.com

This HP 6315 needs help! Great device if you don’t need a phone. Great device if you like to reboot and or pull the battery in and out because it will not reboot. If your into all that it’s Great! Great device if you have a need for high blood preasure! Great device if you want to learn how to backup two or three times a day in fear of loosing EVERYTHING! Great!Great!Great! Mark Brown a p#ssed off user! *************** UPDATE *************** Just loaded the ROM patch and in process of reloading all settings and programs. Will report back latter after a good work out. So far so good.

Mark Brown –

Still alive Mark? How did you get on?

N
 
03-08-2005, 01:27 PM   #14

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tmo@hp riped us all off.think about this.most of us went to the 6315 because it makes life simple juss making business easy inturn making us more money .I upgraded to the new rom or what the haters call the hack rom.the rom works perfect making me more money in my business in the last week.hp/tmo new that the 6315 did not work but they did not care.they betrayed us all !!!!!LIKE I SAID THE NEW ROM WORKS!!!to bad tmo/hp couild not help us.
 
03-08-2005, 02:23 PM   #15

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HP can’t do anything for us … because of their contract w/t-mobile … this is a T-mobile device, and the support needs to come from T-mobile … w/c is a problem, since they don’t have hardware support experience …
 
03-08-2005, 03:38 PM   #16

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 T-Mobile does not build phones. HP designed and manufactured the hardware, which is about 1/2 of the problems: 1. Non recessed phone buttons 2. Speakerphone poor and on the rear of the phone. 3. Slower processor T-Mobile puts in a couple of small applications and changes the start up screen. HP does the ROM upgrades.

I don’t think there is a case here. If the hardware fails, you can get it replaced (and it sounds to me like some people here have bad hardware). Software is not so simple, since some people seem to do OK and some have massive problems. I reboot mine about 1-2 times daily.
 
03-08-2005, 07:09 PM   #17

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I agree about the hardware proublem stated above.I had to send 3 back and finnaly got the one that worked somewhat .after doing the rom upgrade the 6315 works as advertisd.the the 6315 is a very strong device.it does everything.I LOVE MINE SINCE THE UPGRADE AND IM VERY HAPPY WITH THE OUTCOME.this is simple,tmo did not care if the unit worked or not on the release as well as hp.the field testing was a scam.we have been the field testers and found the fix for them in the converted 6365 rom
 
03-09-2005, 12:05 AM   #18

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Quote:

Originally Posted by rustsurf

I agree about the hardware proublem stated above.I had to send 3 back and finnaly got the one that worked somewhat .after doing the rom upgrade the 6315 works as advertisd.the the 6315 is a very strong device.it does everything.I LOVE MINE SINCE THE UPGRADE AND IM VERY HAPPY WITH THE OUTCOME.this is simple,tmo did not care if the unit worked or not on the release as well as hp.the field testing was a scam.we have been the field testers and found the fix for them in the converted 6365 rom

What converted rom is that, will it work on a 6365 uk spec ipaq, I have got version 38 rom update but the gsm reception is c..p, will this rom update fix that.
 
03-09-2005, 09:44 AM   #19

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Since you have a 6365 you do not need to use a hacked ROM upgrade. The hack is only for the 6315 sold in the US. You can get legitimate ROM updates directly from HP with no hacking necessary. I think the .38 ROM is the latest, but visit the HP site to make sure.

__________________ Reidan Moderator, Dave’s iPAQ Dave’s iPAQ is not affiliated with HP

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03-10-2005, 06:01 AM   #20

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 Thanks for your reply, My 6365 phone still does not work and it looks like I will be sending it back.

Quote:

Originally Posted by Reidan

Since you have a 6365 you do not need to use a hacked ROM upgrade. The hack is only for the 6315 sold in the US. You can get legitimate ROM updates directly from HP with no hacking necessary. I think the .38 ROM is the latest, but visit the HP site to make sure.
 

UPDATE on Bluetooth Headphones

After I wrote this review, I had a communication with HP referencing the only complaint I had with the supplied assessories. If you recall, I had said: “The only change I would make is that HP should add a similar bungee type cord to the charger adapter like the one on the connector you use to charge your iPAQ directly from the AC adapter. It is so small that I am afraid I will lose it. If it had that bungee cord, you could leave it attached to the AC adapter cord and not worry about losing it.”

Well folks…HP read my review and listened because they are now “planning to include an iPAQ charger adapter and the Headphones adapter with tethers on each for attaching to the AC adapter “.

I was VERY happy to hear this and would expect that you are too!

THANK YOU HP!!

Send a voice message to the troops

Kevin Tofel today launched Podcast to Troops! Where he writes…

“Podcast To Troops is nothing more than a simple audio message board for the brave men and women that put their lives on the line every day for their country. Using a podcatcher, the troops can aggregate the messages and hopefully share them through the ranks. This isn’t about “should we be in a war?”, because the cold hard fact is: we already are. It doesn’t matter if you agree with the situation or not, it just IS. In light of that, Barb and I thought that the spoken word would mean something extra special to our the men and women in the service; regardless of where they are or what job they do. We are thankful for them all.

Please consider leaving an audio message for the troops and help us spread the word. This is a true “grass roots” effort and no money or recognition are due to us. This is just our way of saying Thank You.

If you would like to leave a message click here

HP launches PDA phone in India

NEW DELHI: Hewlett Packard India has launched its first 5-in-1 PDA phone, the IPAQ h6365 Pocket PC with mobile phone and camera. This handheld features built-in integrated three-way wireless capabilities.

Priced at Rs 29, 990, the finer points of this PDA rest in the four-way wireless (IrDA, Bluetooth, Wi-Fi, and quadband GSM/GPRS) capabilities; built-in VGA camera; user-replaceable battery; speakerphone.

However, according to a CNet review, the IPAQ h6365 can prove to be bulky, with its keyboard not integrated, keys cramped and somewhat sluggish in its performance.

The IPAQ h6365 Pocket PC boasts of a large (3.5″), transflective color display, which the review says has a “washed out look”. Its rechargeable, removable Lithium-Ion battery (1800 mAh battery) lets users synchronize with their PC, print photos and documents, and more (via Bluetooth), states the press release.

“Keeping in tandem with the mobile revolution that is sweeping the nation, HP’s new line of iPAQs features capabilities that address the converging data and voice needs of mobile professional and consumers, allowing them to take full advantage of the rich digital services that today’s wireless networks provide,” said HP India handhelds country manager Sumeet Gurnani.

Source: Business Wire