03-08-2005, 09:52 PM   #1

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Not happy with Audiovox and or Verizons BT issue response! Check this out! Gentlemen ! I wrote both Audiovox and Verizon regarding these BT issues with absolutley no resolve! Heres my e-mail… Glenn Linde) – 03/05/2005 03:49 PM I just bought 3 XV6600 PPC phones for my company and I am a power user as I am travel extensively. I need the bluetooth “fix” ASAP! 1: Bluetooth needs to stay on in sleep mode or be able to respond immediately upon “Wakeup”! When a phone call comes in and “wakes up” the phone it takes between 15 to 50 seconds for the bluetooth to connect with my headset. This is not acceptable! It doesn’t do this when it is “awake”, so to speak. How soon can you get a fix for this? I have installed your latest upgrade HA_VZW_13500_115_01140_WOC and the bluetooth improved but in this area it still lacks! And when I answer my clients with this delay it doesn’t bode well for Audiovox’s image with my clients either as they ask why the delay. This issue is paramount! 2: Do you plan on better software to work with MS voice command and BT headsets? And how about updating to Bluetooth’s most current version? Is that in your future plans. 3: Need “louder” multiple ringer choices (downloads) and louder speaker volume for earpiece when not using my BT headpiece. How soon can these issues be addressed? I know you have been aware of these issues for a while now as they are being complained about on every forum and website! Since this is your initial flagship…I hope keeping us happy with a great product would be your first concern! I do not wish to switch and I won’t if I know you are currently working on these issues. Please respond to this e-mail ASAP. Thank you. Sincerely, Glenn Linde Now Verizon’s response was ” Contact Audiovox” ….gee thanzx, they just passed the buck!!! Heres their reponse…… Verizon Wireless has not been given any release dates for a software patch that addresses these issues. If you would like further information on known issues and related software fixes, please contact Audiovox directly as they would be the company to develop the patch. Their direct number is 1-800-229-1235 option 1,1. I apologize for any inconvenience. And now, here is Audiovox’s reponse……. Response (DPRATT) – 03/07/2005 02:44 PM There is no upgrade for that specific Bluetooth issue that you mentioned. We have no plans to upgrade the software specifically for the MS Voice Command application. The Engineering department is looking into a fix for the ringer volume and the receive audio volume. I do not have a time line on when any of these upgrades will happen.

Thats it!!!

We need to do a class action “push” on Audiovox to fix this very annoying issue!!! ASAP!!!!!!

What do you guys say?!?!?!?! Are you with me!!!!!

G

 
03-09-2005, 12:45 AM   #2

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Mad as hell? Yes, I too have had my fill of conversations with VZW that end with the words Audiovox or Microsoft. So I’m with you. We need to learn names of people at VZW who have position AND who at least SAY they stand behind their marketing mantras, “We never stop working for you” and “Your problem is our problem,” or whatever that one is. Lets say you get 5 names. Then 5 of us, you, me and 3 more forum readers, call one of these people once a week until we get answers that get us off the dime. I also travel a bunch; leaving tomorrow, but I’ll try to keep track of this space.

— David

 
03-09-2005, 01:24 AM   #3

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Lets protest!

Quote:

Originally Posted by dgphotog

Mad as hell? Yes, I too have had my fill of conversations with VZW that end with the words Audiovox or Microsoft.

Lets do it guys! Follow this thread too!

http://www.pdaphonehome.com/forums/…&threadid=44092

We should be able to get a good group of guys together for this fix!!!!!

 
03-09-2005, 02:33 AM   #4

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Here, Here.. All the way guys!

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03-11-2005, 09:02 AM   #5

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I too have had my share of issues with Verizon throughout the ownership of the 6600. But, in the latest round, I found them to be attentive and helpful……..we did not get some of the issues resolved, but the fact that they were listening and discussing was a huge step up from the service I was getting. I found that going back to the vendor who actually sold me the phone and raising hell with them got me the quickest response.

 
03-11-2005, 11:45 AM   #6

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I found this to be just the opposite in my case. The “Rep” that i dealt with fed me a line every time I saw him. Right down to the “upgrade” that was available from their website on the day I asked about it. I never EVER received a call from him (as he said he would) in the 2 weeks I waited for my unit to come in, and NEVER received the peripherals I asked for with the unit. I had to buy everything from 3rd party vendors. When asking about a BT headset, he told me that Radio Shack sold them. How lame can you get?

__________________ –Ted(Ectropian)

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03-11-2005, 10:03 PM   #7

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Well, I have just HARD reset my device. I am seriously hoping that reverting back to the factory drivers will help me in my quest for the perfect pda/phone but I seriously doubt it. Tonight I couldn’t even ANSWER my phone. 3 rings by the time I put my HS810 to my ear, and hoping that it picked up before the 5th ring.. My manager on the other end could barely hear me for the static from my ear to the device (in my hand), and the sound volume quality didn’t help any. I tried switching back to the unit by closing the HS810, which left the call hanging in mid air with no sound out the build-in speaker, and the BT headset turned off. So I hung up, and turned BT OFF. I tried dialing him back, but it took 2-3 tries before the phone would let me hear the call without the BT ( headset with [?] hanging overhead ). After finally reconnecting via the device, I finally realized that this beautiful device was NOT designed to be a phone replacement for the average business man. A Word to the wise: If you are a business person and your time on the phone is valuable and irreplaceable, even with the added gadget/gizmo, consider something LESS of a pda and more of a phone.

With that, I will be returning my unit tomorrow within Verizon’s 15 Day return window for a “full refund” and hope that eventually the technology will be available for both phone and computer to co-exist in perfect harmony. Until then.. where’s my Laptop?

__________________ –Ted(Ectropian)

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03-12-2005, 11:02 PM   #8

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Does anyone know if the XV-6600 has a Widcomm Bluetooth drivers? If it does, this utility ( Bluetooth Tweaker) might help some of the problems described above. I’m not installing it until I verify the Widcomm driver, though. Found this on Handango’s Peoples Choice awards page. Here’s the URL:
http://www.handango.com/PlatformPro…productId=96903
 
03-13-2005, 03:08 AM   #9

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Quote:

Originally Posted by Ectropian

Tonight I couldn’t even ANSWER my phone. 3 rings by the time I put my HS810 to my ear, and hoping that it picked up before the 5th ring.. My manager on the other end could barely hear me for the static from my ear to the device (in my hand), and the sound volume quality didn’t help any. I tried switching back to the unit by closing the HS810, which left the call hanging in mid air with no sound out the build-in speaker, and the BT headset turned off.

So I hung up, and turned BT OFF. I tried dialing him back, but it took 2-3 tries before the phone would let me hear the call without the BT ( headset with [?] hanging overhead ). After finally reconnecting via the device, I finally realized that this beautiful device was NOT designed to be a phone replacement for the average business man.

Bummer bro sorry to see you go. I too am alittle upset with poor performance. Tonite at the movies I tried calling 3 times before I would hear it ring my caller. Also, after using MSVC to make a call it won’t ring and I get a message stating that it “can’t call please check # and try again”?!?!?!?! And I have been having BT drop offs also.Static… yes… occasionally.This phone is more than a little buggy!!!! Now when I’ve been on the road I’ve had minimal “buggy”occurances, but NONE would be nice! With that said…I think I will stick with the device. With Sprint releasing their version of this phone and more and more users buying them I’m sure some fixes are on the way! At least I hope so!!??

Is anyone else bugging Audiovox or is it only me!!!!!!!

 
03-14-2005, 12:15 AM   #10

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[B]Just sent another e-mail to Audiovox…whos with me!!! [B]Come on gentlemen …just sent another e-mail to Audiovox…whos with me!!! Heres what I sent: #1: The Blue tooth connections need to support MS voice command 1.5 over the BT headsets. #2: And when incoming calls come into the unit from the “sleep” or “off” mode the Blue Tooth is WAAAAY too slow to respond. It takes 3 to 5 rings before the Blue tooth connects to the headset. #3: Now…the issue of STATIC…. if the headset is more than 3 feet away there is major static over the headset. Can’t go more than 10 feet from phone or it is very very bad reception. What happened to the 30 foot range of blue tooth? And it is not the headsets as everyone has been using different headsets on the web forums with the same results! #4: Understand you are addressing the low earpiece and ringer volume fix. Do you have a E.T.A.? We need a resolve to these issues and need to know you are addressing them promptly or we are returning these phones to Verizon. If you don’t have plans to work on these issues it doesn’t look good for your company or reputation. Awaiting your reply! Glenn Linde The reference number for your question is ‘050314-000002’. You should receive a response by e-mail from our support department within two business days.

Gentlemen….the squeaky wheel gets the oil!!!!! Lets lobby Audiovox!

 
03-14-2005, 01:28 AM   #11

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I’m behind you bro let make some noise and maybe they will finally listen.

 
03-14-2005, 01:05 PM   #12

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Quote:

Originally Posted by gmac24

I’m behind you bro let make some noise and maybe they will finally listen.

Lets get everyone here involved……come guys!!!!!!!

 
03-15-2005, 02:52 AM   #13

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My 6600 is arriving WEdnesday…ugh!

Quote:

Originally Posted by Z1truth

Bummer bro sorry to see you go. I too am alittle upset with poor performance. Tonite at the movies I tried calling 3 times before I would hear it ring my caller. Also, after using MSVC to make a call it won’t ring and I get a message stating that it “can’t call please check # and try again”?!?!?!?! And I have been having BT drop offs also.Static… yes… occasionally.This phone is more than a little buggy!!!! Now when I’ve been on the road I’ve had minimal “buggy”occurances, but NONE would be nice! With that said…I think I will stick with the device. With Sprint releasing their version of this phone and more and more users buying them I’m sure some fixes are on the way! At least I hope so!!??

Is anyone else bugging Audiovox or is it only me!!!!!!!

I Just ordered the phone before seeing this site. I’m somewhat disappointed to hear all the complaints. You guys seem a lot more versed at this technical stuff than I, but I will try and follow along and will support the idea of writing Audiovox/Verizon ,etc. Man, and I really thought I did my research on this one. Any one know how to translate my Palm info (contacts, etc) to the Outlook Forum….I know this is a somewhat basic question – just give me a direction and I can take it from there. Thanks guys! I’ll check back again tomorrow evening.

Marc

 
03-15-2005, 02:55 AM   #14

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By the way, any recommendations on what model and brand BT headset I should buy?
Marc

 
03-15-2005, 11:45 AM   #15

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Bluetooth Tweaker?

Quote:

Originally Posted by sonnata

Does anyone know if the XV-6600 has a Widcomm Bluetooth drivers? If it does, this utility ( Bluetooth Tweaker) might help some of the problems described above. I’m not installing it until I verify the Widcomm driver, though. Found this on Handango’s Peoples Choice awards page. Here’s the URL:
http://www.handango.com/PlatformPro…productId=96903

Any word on whether this application will work with the Audiovox VX6600 and correct some of the aforementioned problems?

__________________ NYUboy New York City Current Device: Verizon’s VX6600 using EVDO (high speed download – feels like a T1 Connection in my hand–it sooo Rocks!) Previous Devices: HP iPaq 2215, Wi-Fi CF Card

Palm Vx

 
03-16-2005, 04:54 PM   #16

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The big issue here is that the bluetooth stack is 1.1 on all headsets..VX6600 is 1.0? I am working with high level tech support at Verizon… Hopefully it will make them aware.. They seem very responsive to me and working on finding a resolution with Audiovox.

__________________ Dave Ciccone Founder Handheld Marketing Group, LLC Dave’s iPAQ is not affiliated with HP

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03-16-2005, 10:14 PM   #17

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Audiovox official response!!

Quote:

Originally Posted by David Ciccone

The big issue here is that the bluetooth stack is 1.1 on all headsets..VX6600 is 1.0? I am working with high level tech support at Verizon… Hopefully it will make them aware.. They seem very responsive to me and working on finding a resolution with Audiovox.

David, Here is the entire discourse with myself and Audiovox right now (as of today). This is my second round with them. The discussion starts from the bottom to the top. Notice Audiovox’s last response today is WAY off base! I posted a” rolleyes” there. And then my CLEAR rebuttal (winksmile). They need to work with US! Help guys! Question Reference #050314-000002 Subject: Still ……….Blue Tooth issues Product: Cell phone or PDA Software What type of issue is it: Technical\Installation Model Number: XV6600WOC Submitted: 03/14/2005 12:09 AM Last Updated: 03/16/2005 09:36 PM Status: Updated Discussion Thread

Customer (Glenn Linde) 03/16/2005 09:36 PM

I respectfully disagree. If the phone(screen)is on when there is a incoming call, the headset device beeps within 1 or 2 rings at most and can be answered. With the screen on there is no problem. But if there is a incoming call that “wakes up” the phone after “Sleep Mode” you can push the headset device button as much as you want and NO ANSWER! Not until the headset beeps will it accept the incoming call after Sleep Mode, and that isn’t till 3 to 5 rings later. In fact, after it wakes up from Sleep Mode, if you push the headset button before it beeps in the headset you won’t even connect!!! Try it for yourself! I have been using this device for 4 weeks now and have tried everything. If I could just hit the button on the first or second ring and connect you wouldn’t be getting this e-mail!!! I have done the upgrade and I am using the Motorola HS820…a quality headset. Is there another headset that will perform differently? From what I’ve read on several forums this happens to all different types and brands of headsets(HS). Please, this issue needs to be taken seriously. I can post more forum threads if you need more evidence! Glenn Linde

Response (DPRATT) 03/16/2005 09:44 AM

Bluetooth is set up to beep after every 3 rings on an incoming call. The delay you speak of is normal and it is not being addressed in an upgrade. If you hear the phone ringing you can still hit the key on the headset to answer the call before the Bluetooth device beeps. The upgrade on Audiovox.com for the XV6600 addresses the lost Bluetooth connection after Sleep Mode. I am assuming that you have done this upgrade. Customer (Glenn Linde) 03/15/2005 09:06 PM Is Audiovox going to at least acknowledge and address the Bluetooth “answering delay issue” that I stated down above as issue # 2 ???? If you need more corroboration just check out any of the cell/pda forums and you should have plenty feedback to work on these issues! Here are 3 web links to back this up:

http://pdaphonehome.com/forums/show…2288#post312288

http://pdaphonehome.com/forums/show…&threadid=37587

http://www.pdaphonehome.com/forums/…=44092&perpage=

These are just a few from just one website. Please tell me you are working on this! Glenn Linde Response (DPRATT) 03/14/2005 09:11 AM -The PPC6600 does not support Voice Command over Bluetooth. There has not been a lot of Static problems over the Bluetooth devices reported to us. The Engineering department is looking into the volume issues. I have no ETA’s on any of the upgrades. Customer (Glenn Linde) 03/14/2005 12:09 AM #1: The Blue tooth connections need to support MS voice command 1.5 over the BT headsets. #2: And when incoming calls come into the unit from the “sleep” or “off” mode the Blue Tooth is WAAAAY too slow to respond. It takes 3 to 5 rings before the Blue tooth connects to the headset. #3: Now…the issue of STATIC…. if the headset is more than 3 feet away there is major static over the headset. Can’t go more than 10 feet from phone or it is very very bad reception. What happened to the 30 foot range of blue tooth? And it is not the headsets as everyone has been using different headsets on the web forums with the same results! #4: Understand you are addressing the low earpiece and ringer volume fix. Do you have a E.T.A.? We need a resolve to these issues and need to know you are addressing them promptly or we are returning these phones to Verizon. If you don’t have plans to work on these issues it doesn’t look good for your company or reputation. Awaiting your reply!

Glenn Linde

 
03-18-2005, 07:11 PM   #18

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I have really had the same response from Verizon as David has. They haven’t come to any conclusions yet, but they are listening and being fairly upfront about the things that they are doing. Yes, they do make it an Audiovox problem, but truth is – it is an Audiovox problem. Verizon just needs to turn up the heat a notch on Audiovox.

 
03-18-2005, 09:46 PM   #19

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Agreed…..

Quote:

Originally Posted by RonW

I have really had the same response from Verizon as David has. They haven’t come to any conclusions yet, but they are listening and being fairly upfront about the things that they are doing. Yes, they do make it an Audiovox problem, but truth is – it is an Audiovox problem. Verizon just needs to turn up the heat a notch on Audiovox.

Verizon has to turn up the heat!!!

Z

 
03-18-2005, 09:58 PM   #20

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Comon everyone I got the spotlight on the front page! It was spidered in google news so executives are reading it! Post all your complaints on the front page thread i wrote. Heck I would even think of running a petition! This is total crap!

__________________ Dave Ciccone Founder Handheld Marketing Group, LLC Dave’s iPAQ is not affiliated with HP

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