The first, Best in Show – Small Business, was awarded to IdealSoft, a Singapore-based solution provider that has been in business since March 1996. Not only did IdealSoft bring its customer, a waterproofing company called Uniseal, into the computer age by computerizing a set of manual accounting and operations processes, but it also helped it leap into the mobile world with an innovative wireless data-collection component. According to the customer, the solution has helped improve close rates, allowed it to tap new customer segments and dramatically cut administrative costs. Specific products used in the implementation included Windows 2000 Advanced Server, SQL Server 2000, Visual Studio .Net Enterprise Architect, Microsoft Great Plains, Hewlett-Packard iPaq PDAs, an Agere wireless access point and Nokia wireless cards
While Michael is correct that a company’s first obligation is to its stockholders, he has missed a crucial…