05-10-2005, 10:55 AM   #1

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Call Waiting Issue w/ TMO Does anyone know what cause this issue? When I’m on a phone call sometimes I can see the second call coming through and other time I can’t. I hear the call waiting tone but no icon for who’s calling. I have voice command 1.5 on my system could that be the problem?

 
05-10-2005, 11:02 AM   #2

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Was there a problem at all BEFORE you installed Voice Command 1.5?

AMG

 
05-10-2005, 11:16 AM   #3

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I never notice it before; I’m really guessing at voice command it’s the only application that has to do with the phone itself.

 
05-10-2005, 11:18 AM   #4

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Try un- installing Voice Command, soft reset, and see how you go?

AMG

 
05-10-2005, 12:20 PM   #5

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Haven’t had this issue, and I have MVC 1.5 installed. In my area the “enhanced caller-ID” TMO router had an issue that caused the caller-ID to fail. I would recommend that you contact TMO and report the issue.

 
05-12-2005, 02:14 AM   #6

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Its not because the Voice Command or TMO or the area where you live.. Its because the new ROM.. When i had the previous ROM.. I didnt have a problem of missing or holding calls.. Now they fixed the echo problem, but they forgot to fix the call waiting..

My suggestion is you may either go back to an older ROM wich doesnt have this problem, or you may wait for couple months so that they can release a fixed ROM and you can install that..

 
05-12-2005, 08:49 AM   #7

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Voice command may be trying to get the speaker so it can voice announce the caller information but is blocked by the phone app. Disable the voice announce incoming call feature of voice command (Start | settings | voice command (on the Personal tab) | tap phone and Options. Clear the checkbox next to “announce incoming calls”.

 
05-12-2005, 10:17 AM   #8

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Craftsman, Something else is wrong, I’ve just tested & re-tested it (Also I get multiple calls all of the time as well), I have MVC 1.5, and the second call “always” pops-up. Rule-out MVC 1.5. However, other possible factors with the phone include corruption of the Phone application, and/or iPAQ corruption from the use of backup/restore in post ROM, and/or Bluetooth stack (if used) corruption. 1. Phone Application (soft-reset) > Test – if the Phone cannot be turned-off 2. Backup/Restore (hard-reset with NO Full backup/restore) >Some people mistakenly used backup/restore after installing the new ROM

>REF: http://forums1.itrc.hp.com/service/…threadId=854477

3. Bluetooth stack corruption also corrupts the Phone (hard-reset with NO Full backup/restore)

> REF: http://forums1.itrc.hp.com/service/…threadId=866908

Good Luck – Let me Know!

Last edited by David Jaquith : 05-12-2005 at 12:49 PM.

 
05-12-2005, 11:04 AM   #9

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Well let me put the foolish part to rest. The ROM update that was done without any backup/restore done on it. I move all my files to the SD card and then wiped the unit with the new ROM. I only have 3 programs on my unit VC1.5, Snoop dashboard and ListPro. My unit can go off and on but when I get a second call coming in I hear the tone but I do not see who calling like stated before and this is an intermitted problem. When I was on the phone yesterday it happened but after I hung up with that person another call came the box popped up. I can only hit the hold button when this happens in order to switch over to the other call. Which is becoming a pain. Now I’m wondering if VC does have something to do with it. But I never had this issue with VC until the new ROKM update. If we think removing VC fixes the problem I’ll try it.

David Jaquith are you using a 6315 with VC1.5 or another unit. I thought I saw you on other post speaking of another unit you use instead of the 6300 series.

 
05-12-2005, 12:46 PM   #10

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The “foolish” wasn’t meant to be insulting, and I apologize if you felt that way. Yep, I have a 6315 with T-Mobile service, I again also have MVC 1.5 installed, and everything is a clean install. Also, you/everyone needs to be extremely careful of what and how to install applications; you should search carefully for both issues with your 6315 and especially for any known conflicts with other installed applications. BTW – I’ve posted over 2000+ posts on HP (I focus on the 6315 – but the entire 63XX shares the same issues), and I am a Development Tester for Microsoft meaning I have an eye for corruption and conflicts. Recommendation “hard-reset” and follow the very proven procedure linked, and skip to STEP #5 (assumes Outlook is installed/otherwise use the “Advanced Mode” Backup/Restore DATA ONLY – not the Basic (the issue is in the use of Basic – carries-over registry & other problems):

http://forums1.itrc.hp.com/service/…threadId=876153

Pay particular attention to: “(note ** My general rule is after a hard-reset give the device a day or two then begin adding one (1) application at a time giving it the same day or two to determine any ill affects. Also, verify that all applications are certified to your current Pocket PC OS [e.g. WM 2003]).” RE: “move all my files to the SD card > Moved what files, and “how” did you restore them? Documents, and media files are OK, but programs no – this can cause problems. RE: “I only have 3 programs on my unit” 1. “VC1.5” & “Now I’m wondering if VC does have something to do with it” > MVC is not the problem. 2. “Snoop dashboard” > “probably” is a problem.

REF: http://www.pocketpcthoughts.com/for…view.php?t=8941

REF: (utilities) http://forums1.itrc.hp.com/service/…threadId=859496 3. “ListPro” > ListPro version 4 should be OK. RE: “My unit can go off and on” This is not what I’m referring to. Open iPAQ Wireless and turn-off the phone; if it doesn’t turn-off then Phone has become corrupted and a soft-reset “may” correct the problem. Pressing the “power button” only puts the 6315 in standby mode.

Just trying to help…

 
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